We’ve set out to provide unrivalled customer experience, an experience that delights each and every customer every time.
We offer telephone ☎️ services to businesses. With our telephone system in the cloud 🌥, we offer South African businesses the flexibility to work where and how they want and manage everything themselves. We call it Freedom.
As Accounts Receivables Clerk, you will mainly be responsible for tightly managing accounts receivables and assisting customers with their accounts queries.
We’re looking for a self-managed, self-motivated individual who thrives in an autonomous working environment. Your communication skills, diplomacy and charm make customers wonder if they’re talking to accounts or to sales. You manage to get paid while building genuine customer relationships. You add flair to being ‘firm but fair’.
On the job training: During your onboarding, you’ll be expected to be proactive and learn quickly. Once fully up-to-speed (1-2 months), you’ll be sending lots of emails and be on calls that can take a good chunk out of your day. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load — peers are supportive and available for guidance but there is no hand-holding!
This job is not for everyone. You’re required to meet expectations without hands-on management. It’s your personal responsibility to uphold Voys’ standards for yourself and for your team members. The workload and pace are high. Being on top of your game is paramount. Juggling the immediate needs of customers as well as staying on top of your to-do’s is no easy feat.
You’re based in Cape Town and consider yourself a great conversationalist. You have highly tuned senses of compassion and empathy and a drive to constantly help others; your customers and colleagues alike. You pride yourself in doing excellent work and thrive on getting 💩 done! Your can-do mentality ensures that you’re relentless about achieving set targets.
You have an eye for good business and a nose for bulls***. You’re not afraid to share what you know and you welcome feedback, in fact you thrive on it. You’re also willing to unlearn what you know when the situation calls for it. We’re looking for people who have no problem adapting to newness. This can be the newness to the tools, programmes and systems we use. Or how Voys is organised (Holacracy). Whatever the newness, you have a willingness to adapt. You’re also passionate about finding and implementing ways to improve things by 1% every day.
Your word is gold - the team and our clients will be able to rely on you doing exactly what you say you’ll do, when you say you’ll do it. You take full ownership of everything you do. Being organised, diligent, and working methodically comes naturally to you.
Business writing skills
Great negotiation skills
Diplomatic and tactful
Extremely well organised
Stress-tolerant and great at shifting priorities as demands change
Minimum of 7 years experience in comparable roles
Proven track record in accounts receivables management
Ample experience using online accounting software like Xero
Intermediate Excel skills
We have an awesome office on Kloof Street, the epicentre of "Cape Town Cool" 😎. You will also have the option to work from home. Benefits like Medical Aid and Income Protector contributions, Study Allowance and more.
Become an integral part of a passionate team looking to redefine how organisations treat both their people and their customers, while at the same time seizing the incredible cloud-based phone system opportunity in South Africa. You will be able to play a significant role in shaping the direction of this fast-growing venture.