Customer Success Manager

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Customer Success Manager

Are you a Customer Success Manager who’s not concerned about shaking off that title? We prefer to call it Advice because we believe the best way to attract and retain happy customers is by not trying to sell them anything, but rather to help them to buy. You will be providing 'WOW Service' to prospects, customers, and anybody we can assist.

Salary R17,590 - R20 995 + benefits

FULL-TIME · GARDENS, CAPE TOWN

It's our goal to bust bureaucracy in order to create high-performing organisations with happy and engaged employees

About the Company

We’ve set out to provide unrivalled customer experience, an experience that delights each and every customer every time.

We offer telephone services to businesses. With our telephone system in the cloud, we offer South African businesses the flexibility to work where and how they want and manage everything themselves. We call it Freedom.

About the Job

The position involves responding to a prospect’s needs and using your knowledge of Voys’ cloud-based phone system to advise on the best solution. You will be guiding the customer from initial contact, through the proposal stage, to sign-up, onboarding and account management. Most of your work will be contacting warm leads and prospects and following up through the sales pipeline up until the prospect signs up and becomes a happy Voys customer.

On the job training: During your onboarding, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 months), you’ll be sending lots of emails and be on calls that can take a good chunk out of your day. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load — peers are supportive and available for guidance but there is no hand-holding!

This job is not for everyone. You’re required to meet your targets without hands-on management. It’s your personal responsibility to uphold Voys’ standards for yourself and for your team members. The workload and pace are high. Being on top of your game is paramount. Juggling the immediate needs of customers as well as staying on top of your to-do’s is no easy feat.


What you'll be responsible for

  • Taking inbound advice calls.
  • Offering advice on the Voys offering and infrastructural requirements e.g. connectivity, last mile, LAN etc.
  • Proactively making suggestions with regard to the ideal setup for the customer based on their specific situation and needs.
  • Actively sharing gained insight and knowledge with colleagues
  • Proactively assisting customers with their questions, issues, and requests as well as the setup of their account and related services

About You

You’re based in Cape Town and consider yourself a great conversationalist. You enjoy making complicated situations simple and painless to understand. This means you’re a great problem-solver. You have highly tuned senses of compassion and empathy and a drive to constantly help others; your customers and colleagues alike. You pride yourself in doing excellent work and thrive on getting sh** done! Your can-do mentality ensures that you’re relentless about achieving set targets.

You have an eye for good business and a nose for bulls***. You’re not afraid to share what you know and you welcome feedback, in fact you thrive on it. You’re also willing to unlearn what you know when the situation calls for it. We’re looking for people who have no problem adapting to newness. This can be the newness to the tools, programmes and systems we use. This can be a newness to how our organisation is structured (Holacracy). Whatever the newness, you have a willingness to adapt. You’re also passionate about finding and implementing ways to improve things by 1% every day.

Your word is gold - the team and our clients will be able to rely on you doing exactly what you say you’ll do, when you say you’ll do it. You take full ownership of everything you do. Being organised, diligent, and working methodically comes naturally to you.


About Pay & Benefits

Salary R17,590 - R20 995 per month

We have an awesome office in Gardens, Cape Town, in Kloof Street, the epicentre of "Cape Town Cool". Benefits like Medical Aid and Income Protector contributions, Study Allowance and more.

Become an integral part of a passionate team looking to redefine how organisations treat both their people and their customers, while at the same time seizing the incredible cloud-based phone system opportunity in South Africa. You will be able to play a significant role in shaping the direction of this fast-growing venture.

So if you want to join Joshua, Helen, Maelys, Roxzanne, Sakhe, Todd, and Ryan in delighting our customers and prospects with unrivalled customer service, why not apply now!