About the Company
At Voys SA, our ethos revolves around delivering unmatched quality in both our product and the service that accompanies it. We take immense pride in the telephone services we provide to South African businesses. Our cloud-based telephone system represents more than just a technological solution; it embodies a philosophy of freedom and autonomy. We believe that every South African business should have the opportunity to work in a manner that best suits their needs, and we empower them with the tools to manage their communications with unparalleled ease and flexibility.
Our commitment to exceptional customer service is reflected in every interaction we have. We strive to set new standards in the industry by ensuring that our clients receive world-class support that is not only professional but also tailored to their unique needs. Our mission is to redefine the landscape of business communications in South Africa by offering innovative, flexible solutions that align with the evolving demands of the modern workforce.
As we continue to scale our operations, our focus remains on maintaining the agility and responsiveness that have become the hallmarks of our success. We are driven by a passion for continuous improvement and an unwavering dedication to enhancing our processes and services. At Voys SA, you will find a culture that values collaboration, innovation, and a shared commitment to excellence. Our team is not just a group of colleagues but a collective of ambitious professionals united by a common goal—to elevate the standards of business communication and customer service in South Africa.
About the Job
As we strive to remain a nimble and agile organisation, we need a visionary operations manager to drive our growth and refine our processes. You will play a crucial role in translating our strategic goals into actionable plans, optimising our operations, and enhancing the efficiency of our Customer Experience team. Your expertise in implementing OKRs and success metrics, along with your ability to manage large-scale projects, will be instrumental in achieving our ambitious growth targets. If you thrive in an environment where continuous improvement is key and where egos are left at the door, we want to hear from you.
What you'll be responsible for
Directly influence the company's growth strategy
Looking for and implementing efficiency improvements in recurring business processes
Minimising repetitive work that can be automated
Designing processes and procedures to minimise the potential for (human) error
Designing processes and procedures to maximise job satisfaction of the people performing these tasks regularly
Translating the company’s strategy into actionable plans for the Customer Experience teams
Defining and monitoring OKRs and success metrics
Leading several projects a year that have a direct impact on our growth
Activating new funnels for lead generation
Requirements
Postgrad Diploma, Honours or Masters degree in the relevant fields.
A keen interest in systems of self-management
Proven track record and playing an active part in transitioning a business from early stage to scale-up stage
At least 5 years experience in the field
Experience in leading teams and working at executive level
Experience in rapid growth organisations
Experience in technology service companies
About Pay & Benefits
Salary R51,695 + benefits
We have an awesome office in Jamieson Street Gardens, close to Kloof Street, the epicentre of 'Cape Town Cool'. Once you have gained sufficient experience, and completed the 6-month probation period you will have the option to work hybrid. You will have access to benefits like Medical Aid, Income Protector, Personal Development Allowance and more.
Become an integral part of a passionate team looking to redefine how organisations treat both their people and their customers whilst seizing the incredible cloud-based phone system opportunity in South Africa. You will be able to play a significant role in shaping the direction of this fast-growing venture.
So if you want join a team of smart, passionate individuals inspired by setting new standards of customer delight, hit the button below!
